3. Sales Representative refusing to repair a computer that is out of warranty.
Sandeep: Sales Representative
Jian Qing: Customer
(Jian Qing enters the room)
Sandeep: Yes Sir, may I help you?
Jian Qing: Yes please. My Macbook is force closing all of a sudden. I don’t know what’s wrong with it. Is it possible for you to do something about it?
Sandeep: May I see your warranty Sir?
Jian Qing: Erm....The thing is that my warranty is over already.
Sandeep: Then I can’t help you Sir. I am really sorry but the warranty has to be valid if you want me to fix it for you.
Jian Qing: Please.....It’s only been a few months since it expired. Please....
Sandeep: I can fix it for you but you have to pay for it Sir.
Jian Qing: Why won’t you let me use my warranty?
Sandeep: Your warranty has expired Sir. I can do nothing about it.
Jian Qing: COME ON LAD! ITS JUST A MATTER OF A FEW MONTHS!! WHAT’S WRONG WITH THAT??!!
Sandeep: Sir, if you are going to get angry with me for this, I will have to call the police.
Jian Qing: Sigh.......but please I don’t have that much money with me. I am under a financial pressure.
Sandeep: I understand Sir. Could you give me a minute I want to speak with my manager.
(after 3 seconds)
Sandeep: My manager has decided to give you a 30% discount for the repair Sir.
Jian Qing: Thank you for your understanding.
Sandeep: No problem, Sir.